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Year Archive
View Article  Consultative Selling May Lead to Fewer Sales and Unhappy Customers

Knowing they need their front line sales force to develop relationships with executives to gain access to bigger budgets and differentiate themselves from the 5 other players who can do similar things, many B2B companies are retooling their sales and marketing organizations to be more consultative in their selling approach. This is generally accompanied by another major objective to round ...   more »

View Article  Are Your Sales People Stupid?

Come on, admit it.

It’s what you think, isn’t it?

If I had a dollar for every time I heard “our salespeople lack the skills or ability to (insert any of the following: cross-sell, sell higher, sell to value, get ahead of the RFP)” I would be a very rich person.

But are selling skills really the problem?

Most B2B ...   more »

View Article  A Quest for Vision: Structure Ahead of the RFP?

It used to be that sales people, could hit their numbers by responding to inbound inquiries (leads, RFI’s, RFP, etc) from various companies within their territory. Now, however, these same reps are forced to develop opportunities from scratch as go-to-market models are increasingly more account–based than in the past.  In addition, most firms are finding their win rates for unsolicited ...   more »

View Article  Transform Sales and Marketing through Lessons Learned from the Industrial Revolution

The industrial revolution happened over a period of about 200 years starting in the mid-1700’s and lasting to the mid-1900’s.  The core pattern of this period was the application of mechanical methods to meet the needs of the many in a more scalable, cost-effective way.  For example, the first industry to kick off the industrial revolution was textiles.  In the ...   more »

View Article  The CMO Revolving Door – And How to Stop It Before Hitting You on Your Way Out
Marketing leadership should consider their increasingly fast job turnover as a major indicator that something is seriously wrong with the profession. CMOs must shed the prevailing wisdom of classic marketing ideas and determine how they can add value to their internal constituents. Leveraging structured frameworks to organize feedback, marketers should get a measure for the perceived value contribution they offer in their company and use that as a base for a transformation program.   more »
View Article  Sales is from Mars, Marketing is From Venus: The Business Implications of the Sales and Marketing Alignment Problem

You’ve heard it before many times, the seemingly endless “he said, she said” debate between sales and marketing.  Many CEO’s feel like they are counselors and could write John Gray’s next relationship advice book “Sales is from Mars, Marketing is from Venus.”  Clearly, the “counseling” approach isn’t working, as the “divorce rate” between software companies and their marketing ...   more »

View Article  Uncovering the Value Engine Part 6: Integrate Sales and Marketing to Execute Go-to-Market Strategy

This is the last in a six part series that defines the "value engine", which is the synthesis of over 10 years of research and interviews with hundreds of enterprise technology buyers and sellers.

 

In order to ensure integrated Sales and Marketing planning, the two organizations should first come together to jointly define a common market development ...   more »

View Article  Uncovering the Value Engine Part 5: Market Segmentation
Whereas the definition of positioning included the process of identifying the unique universe of customers for whom your offering applies, market segmentation is the more granular step of identifying the specific subsets of this universe who you will target with your marketing and sales efforts.The first step is to identify and prioritize unique identifiable market segments; these ...   more »
View Article  Uncovering the Value Engine Part 4: The Value Proposition

At the core of Value Proposition is the Value Promise, or the benefits a company is committing to deliver and the principles they argee to operate by with their customers.  Once the Value Promise is clearly articulated, there must be a quantification of the economic costs and benefits to customers.  This is the basis for the customer’s ROI ...   more »

View Article  The 7 Irrefutable Laws of Customer Centricity

IT vendors are all struggling to combat margin pressures that result from an increasing perception of commoditization in the market place.  Most have concluded the most logical way to address this is to sell higher in the organization and become “trusted advisers” to more senior executives.  (We’ll address the ‘trusted adviser problem in future articles, but for ...   more »